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TCFP110: "I LOVE IT HERE" RETENTION AND THE EMPLOYEE EXPERIENCE WITH CLINT PULVER

THANK YOU FOR LISTENING TO THE CHAMPION FORUM PODCAST WITH JEFF HANCHER! THE KEY TO DECREASING EMPLOYEE TURNOVER IS IMPROVING THE EMPLOYEE EXPERIENCE. YOU WOULDN’T USE OUTDATED BUSINESS PRACTICES, SO YOU SHOULDN’T USE OUTDATED MANAGEMENT STRATEGIES EITHER! IN THIS EPISODE OF THE CHAMPION FORUM PODCAST, JEFF INTERVIEWS CLINT PULVER, AN EMMY AWARD-WINNER, KEYNOTE SPEAKER, AND AUTHOR OF THE BOOK, I LOVE IT HERE. CLINT TALKS ABOUT WHAT IT TAKES TO CREATE ENGAGED EMPLOYEES, THE TYPE OF LEADER YOU NEED TO BE, AND THE QUALITIES OF A GREAT MENTOR. TUNE IN TO LEARN PRACTICAL TIPS TO IMPROVE THE WAY YOU CONNECT WITH YOUR EMPLOYEES AND THEREFORE DECREASE YOUR TURNOVER AND INCREASE YOUR PROFIT. WHY DID YOU WRITE THE BOOK “I LOVE IT HERE”? MANY ORGANIZATIONS ARE NOT PUTTING TIME INTO UNDERSTANDING THE DIFFERENCE BETWEEN THE REALITY OF THE EMPLOYEE EXPERIENCE AND THE WAY LEADERSHIP PERCEIVES IT. OFTEN, THERE IS NO INCENTIVE FOR AN EMPLOYEE TO SPEAK OUT AND CORRECT THAT NARRATIVE. THIS BOOK SHOWS THE RESEARCH BEHIND HOW TO CREATE ENGAGED EMPLOYEES AND A GREAT EMPLOYEE EXPERIENCE. TYPES OF LEADERS THERE ARE THREE TYPES OF LEADERS: THE TRADITIONAL LEADER, THE MANAGER, AND THE MENTOR. MENTOR IS NOT A TITLE YOU CAN GIVE. IT IS A POSITION YOU EARN. BECOMING THE MENTOR MANAGER IS NOT AN OVERNIGHT THING. IT COMES DOWN TO A COMBINATION OF UPHOLDING YOUR STANDARDS WHILE BUILDING EMPATHY, CARE, AND ADVOCACY. Q: DO YOU AGREE THAT YOU CANNOT BE GIVEN THE TITLE OF A MENTOR? WHY OR WHY NOT? DESCRIBE A MENTOR YOU HAD. HOW DID THE RELATIONSHIP DEVELOP? WHEN DID YOU FEEL LIKE YOU COULD TRUST THEM AND HOW DID IT AFFECT YOUR RELATIONSHIP? COMPARING THE TYPES OF MANAGERS


“NO SIGNIFICANT LOYALTY WILL EVER HAPPEN WITHOUT A SIGNIFICANT CONNECTION.” - CLINT PULVER Q: WHAT KIND OF MANAGER DO YOU RELATE TO THE MOST? HOW DOES THAT AFFECT YOUR EMPLOYEE’S WORK? WHAT DO YOU THINK YOU CAN DO TO INCREASE YOUR STANDARDS? YOUR CONNECTION? HOW TO BE A MENTOR MANAGER:

  1. CONFIDENCE - TRUST YOUR ABILITY TO TAKE YOUR MENTEE WHERE THEY WANT TO BE.

  2. COMPETENCE - KNOW WHAT YOU’RE TALKING ABOUT.

  3. CREDIBILITY - HAVE A TRACK RECORD OF SUCCESS.

  4. CANDOR - BE TRUTHFUL AND DIRECT.

  5. CARE - GENUINELY CARE ABOUT YOUR EMPLOYEES.

IF YOU DON’T HAVE THOSE QUALITIES, YOU CANNOT BE A MENTOR. YOU CANNOT BE A MENTOR UNTIL THE EMPLOYEE INVITES YOU INTO YOUR HEART. “IT’S NOT ABOUT HAVING A CULTURE OF LOYALTY. IT’S CREATING A CULTURE OF POSSIBILITY. IF I CAN’T GROW IN YOUR ORGANIZATION, I’M GOING TO GO GROW SOMEWHERE ELSE.” - CLINT PULVER TOP WAYS TO VALUE YOUR EMPLOYEES

  1. VOCAL PRAISE

  2. CREATIVE EXPERIENCES

  3. TIME OFF/FLEXIBILITY

  4. PAY INCREASE

  5. FOOD

  6. TROPHIES AND AWARDS

Q: WHICH OF THESE 6 WAYS TO VALUE YOUR EMPLOYEES DO YOU LIKE BEST? WHICH ONE DOES YOUR TEAM RESPOND BEST TO? DESCRIBE A TIME WHEN YOU FELT VALUED AS AN EMPLOYEE. HOW DID THAT AFFECT YOUR FUTURE PERFORMANCE? 3 QUESTIONS TO ASK EVERY EMPLOYEE

  1. WHAT CAN I DO TO KEEP YOU HERE?

  2. WHAT’S GETTING IN THE WAY OF YOUR SUCCESS?

  3. WHAT CAN I DO TO HELP YOU GET THERE?

APPLICATION ACTIVITIES

  1. IF YOU DON’T ALREADY HAVE ONE, YOU NEED TO HAVE A SURVEY OR WAY TO COLLECT INFORMATION FROM YOUR EMPLOYEES ABOUT THEIR EXPERIENCE. DEDICATE TIME THIS WEEK TO MAKE A SURVEY OR REVIEW YOUR CURRENT SURVEY. IF YOU ALREADY HAVE A SURVEY, HOW EFFECTIVE HAS IT BEEN IN COLLECTING CONSTRUCTIVE FEEDBACK? YOU MAY NEED TO RECONSIDER YOUR QUESTIONS OR FIND A NEW WAY TO ELICIT THE FEEDBACK YOU ARE LOOKING FOR.

  2. LOOK AT THE FIVE PARTS OF BEING A MENTOR MANAGER. RATE HOW WELL YOU THINK YOU EXHIBIT EACH QUALITY ON A SCALE OF 1-10. THEN ASK A TRUSTED PEER TO RATE YOU AS WELL. IS THERE AN AREA WHERE YOU RATED YOURSELF MUCH HIGHER THAN YOUR PEER? IS THERE ANY AREA THAT YOU THINK YOU NEED TO WORK ON? PICK ONE AREA TO FOCUS ON AND REEVALUATE IN 6-8 WEEKS.

  3. FIND SOMEONE WHO OTHER PEOPLE DESCRIBE AS A CARING LEADER AND INTERVIEW THEM. ASK THEM ABOUT THE CONTENT OF THIS PODCAST. WHAT DO THEY DO TO CARE FOR THEIR EMPLOYEES? HOW DO THEY BALANCE THAT WITH MAINTAINING STANDARDS?

CONNECT WITH CLINT BOOK: I LOVE IT HERE WEBSITE: HTTPS://CLINTPULVER.COM/ INSTAGRAM: @CLINTPULVER YOUTUBE: HTTPS://WWW.YOUTUBE.COM/CHANNEL/UCPWB8OLO5HOJSTE9GML9QXG LINKEDIN: HTTPS://WWW.LINKEDIN.COM/IN/CLINTPULVER/ CONNECT WITH JEFF LINKEDIN: HTTPS://WWW.LINKEDIN.COM/IN/JEFF-HANCHER/ INSTAGRAM: @JEFF.HANCHER FACEBOOK: THE CHAMPION FORUM PODCAST BY JEFF HANCHER

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