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The Champion Forum Podcast

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TCFP223: Leading with AI with Anand Butani

Thank you for listening to The Champion Forum Podcast with Jeff Hancher! What do you know about ChatGPT? Do you feel a little intimidated talking about it? Not sure if it’s something you can (or should) use in your current career? This week we are excited to interview Anand Butani, a tech wizard who seamlessly merges software engineering and product management. We’ll talk about what ChatGPT is, how to use it, AI ethics, and the future of AI in business.

How did you get started?

I started using AI/ChatGPT to create an AI-powered chatbot for patient education so doctors can easily distribute information to their patients and answer questions. Since then, I have crafted enterprise-level products for forecasting, segmentation, prediction, and generation. As a beta user of GPT-3 since 2020, I have mastered advanced ChatGPT use cases, helped large corporations implement it, and built dozens of applications implementing GPT technology.

How does ChatGPT work?

ChatGPT has taken much of the information on the internet and put it in a database so it can be intelligently queried and give answers. It works on probability, so it looks at what people have responded in the past to that question and gives you the highest probability match. Several AI and ChatGPT models differ based on how they process information and the amount of information they can process and create at a time.

What are the risks of AI?

People are still developing the ethics of AI. Some fear AI will replace jobs, but that is not an immediate threat. It is more likely that people who use AI will replace those who do not. AI will not know enough about your unique business or customers to entirely run your business. As you use AI, be aware of what you put into the search. It is a good practice to turn off chat history and training when using private information about your business and its models.

What can it do?

ChatGPT can answer questions, write emails or other short-form content, generate SEO titles for your blogs, create marketing plans, write pieces of code, or highlight risks in your contracts. Using the parameters of your business, you can even have it design a marketing plan, onboarding training documents, and job descriptions. The limits to AI are determined by the prompts you create.

What is an AI prompt, and how do I create a good one?

Prompting is a set of instructions you’re giving AI to produce an output for you. You can get good at prompt engineering by simply trying different queries. Through trial and error, you will learn what prompts yield the best results for your needs. AI also gets to know you and what you are looking for the more you use it. If you want to get started, I recommend that you Google the top prompts for people in your career/position.

What is the future of AI models?

I believe we will see bigger models with more capabilities. For example, right now, AI can only write pieces of code. In the future, I think it will be able to create full codes. Its output is also currently limited to a certain number of tokens, which equals about 20 pages of words. We will see that capacity increase as well.

Application Activities

  1. The best way to get comfortable with new technology is to use it! Spend 5-10 minutes working with ChatGPT today. Don’t feel limited to asking business questions; think about what you want to know and the different prompts to help you get that information.

  2. Brainstorm ways you can incorporate ChatGPT into your business. What processes could you automate? What errors are you making that ChatGPT could help you avoid? Brainstorm some ideas with your team and pick one to try to implement this quarter.

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